Refund policy

RETURN & REFUND POLICY

Last updated: April 8, 2026

At DRF Ventures, we maintain strict quality checks before shipping every order. However, in rare cases where an issue occurs, please review our return and refund policy below.

ELIGIBILITY FOR RETURNS

We accept returns only under the following conditions:

  • The product is damaged upon delivery

  • The order is lost or undelivered due to courier issues

We do not accept returns for:

  • Size or fit issues

  • Change of mind

  • Minor color differences due to screen settings

RETURN CONDITIONS

To be eligible for a return:

  • Request must be raised within 7 days of delivery

  • Product must be unused, unwashed, and with original tags intact

  • Unboxing video is mandatory for all damage claims

Failure to provide an unboxing video may result in rejection of the claim.

NO EXCHANGE POLICY

We currently do not offer exchanges for any products.
Customers are responsible for selecting the correct size before placing an order.

REFUND PROCESS

Once your return request is reviewed and approved:

  • Refunds will be processed within 5–7 business days

  • Refund will be issued to the original payment method

CASH ON DELIVERY (COD) ORDERS

  • COD orders are eligible for refund only if they meet return conditions

  • Customers who repeatedly refuse COD orders may be restricted from using COD in the future

FAILED DELIVERY / WRONG ADDRESS

  • If a wrong address is provided by the customer → reshipping charges will apply

  • Orders refused or not accepted by the customer are not eligible for refund

LOST ORDERS

If your order is confirmed lost in transit:

  • We will either reship the product or

  • Issue a full refund

HOW TO REQUEST A RETURN

To initiate a return or report an issue, contact us at:

📧 venturesofficial41@gmail.com

Please include:

  • Order ID

  • Clear description of the issue

  • Unboxing video (for damaged items)

FINAL NOTE

By placing an order with DRF Ventures, you agree to this Return & Refund Policy.
We reserve the right to refuse any return request that does not meet the above conditions.